Purpose limited
Relevant information only
We collect details needed to quote, book, deliver and support your service.
Privacy by responsibility
Your information.
Handled with care.
This policy explains what information E-Online collects, why we use it and the safeguards applied while managing your service requests.
Our approachCollect only what the service needsBooking, communication and service-delivery information is used for clear operational purposes.
Protected access
Responsible safeguards
Administrative and technical controls help protect stored customer records.
Your choices
Request review or correction
Contact us to request access, correction or review of your customer details.
Privacy overview
Clear use. Controlled access.
E-Online uses customer information to provide water tank cleaning services and related support. We aim to keep collection relevant, use transparent and retention proportionate to operational or legal needs.
01
Information we collect
Information may be provided directly by you through our website, telephone, WhatsApp or service team.
Contact detailsName, mobile number and email address.
Service locationAddress, city, PIN code and access instructions.
Booking detailsTank, property, schedule and service requirements.
Transaction recordsPayment status and reference details where applicable.
02
How we use information
- Provide quotations, confirm bookings and coordinate technician visits.
- Communicate service updates, support responses and completion records.
- Process payments, refunds and transaction reconciliation where applicable.
- Maintain service quality, prevent misuse and protect our systems.
- Meet record-keeping or other applicable legal requirements.
04
Security and retention
We apply reasonable access controls, secure application practices and encrypted transmission where supported. Records are retained only for as long as reasonably needed for service operations, dispute handling, accounting, security or applicable legal obligations, then deleted or de-identified where appropriate.
Controlled access Secure practices Purpose-based retention
06
Your information choices
You may contact us to request access to, correction of or review of the personal information associated with your booking. We may verify your identity before acting and may retain records that are reasonably required for completed transactions, disputes, security or legal compliance.
1Send your requestUse your registered contact details.
2Identity checkWe verify the related customer record.
3Reviewed responseWe confirm the action or explain the outcome.
Policy updates: We may revise this notice when our services, technology or information practices change. The latest version and update date will remain available on this page.