Before dispatch
Easy cancellation review
Requests made before technician dispatch are reviewed without delay.
Clear & customer-first
Refund & Cancellation Policy
A transparent overview of cancellations, refund eligibility and how our team reviews every request.
Keep this readyYour booking or order numberIt helps our support team locate and review your service request quickly.
After dispatch
Visit charges may apply
Travel, inspection or committed resource costs may be deducted where applicable.
Approved refund
Traceable payment return
Approved refunds are sent to the original or another agreed traceable method.
Policy overview
Simple rules. Fair review.
We assess requests using the booking status, work already completed, technician dispatch and materials consumed. Please contact us as soon as your plans change.
01
Service cancellation
You may request cancellation by contacting E-Online with your registered mobile number and booking reference.
- Before team dispatch, the request is reviewed against any advance payment received.
- After dispatch, reasonable travel, inspection or mobilization charges may be retained.
- If access is unavailable at the confirmed address or time, rescheduling or visit charges may apply.
02
Refund eligibility
A refund may be considered when an advance was collected and the eligible service value was not delivered.
May be eligibleVerified duplicate payment, approved cancellation or an undelivered service component.
May be limitedTechnician dispatch, completed inspection, committed resources or rescheduling costs.
Normally non-refundableCompleted work, consumed chemicals/materials and services accepted at completion.
03
Review and payment return
Our team verifies the booking, payment record and service status before confirming an outcome. Approved digital-payment refunds are initiated to the original payment method. Cash payments are returned through an agreed traceable method. Bank or payment-provider processing time may vary.
04
Service quality concerns
Report a concern promptly with the booking number, service address and supporting photos where relevant. We may arrange an inspection or corrective visit before deciding whether any refund or adjustment applies.
05
How to submit a request
1Contact supportShare your booking number.
2VerificationWe review payment and job status.
3ResolutionYou receive the reviewed outcome.
Important: Refund approval is subject to verification of the service and payment records. This policy should be read with the booking confirmation and applicable service terms.