Booking
Subject to confirmation
Slots depend on technician availability, location and service requirements.
Clear service agreement
Terms & Conditions
The practical terms that help E-Online and our customers confirm bookings, prepare the site and complete water tank cleaning safely and efficiently.
Before work beginsScope and price are confirmedInspection findings and any material change are communicated before additional work proceeds.
Pricing
Inspection-based final scope
Starting prices may change when tank condition or access differs.
Site readiness
Safe access is essential
Customers help provide safe access, water and electricity where required.
Service terms
What you can expect—and what we need.
By requesting or confirming a service, you agree to these terms together with the booking details, confirmed scope and any written quotation provided for the job.
01
Acceptance of terms
These terms apply to E-Online website enquiries, telephone or WhatsApp bookings, quotations and confirmed cleaning services. The person placing a booking should be authorized to approve access and the requested work at the service location.
02
Booking and availability
- A request is not a guaranteed appointment until the date, time and service details are confirmed.
- Availability may vary by location, tank type, capacity, access conditions and technician schedule.
- Arrival windows are estimates and may be affected by traffic, weather, earlier jobs or safety conditions.
- Please provide accurate contact, address and tank information to avoid delays.
03
Quotations, pricing and payment
Website prices are starting estimates unless expressly stated otherwise. The final scope and price may depend on inspection, capacity, contamination, number of tanks, access difficulty and additional work requested.
EstimateBased on supplied details
InspectionCondition and access check
ConfirmationScope agreed before work
Payment is due using the method and timing confirmed for the booking. Customers should retain their receipt or booking reference.
04
Customer responsibilities
Provide accessEnsure authorized entry to the property and tank area.
UtilitiesProvide usable water and electricity where the agreed process requires them.
Clear the areaRemove valuables and obstructions from the work route and tank vicinity.
Disclose hazardsTell us about structural, electrical, access or contamination concerns.
05
Safe access and technician discretion
Our team may pause, reschedule or decline work where access is unsafe, authorization is unclear, the structure appears unsuitable or conditions create an unreasonable risk. Specialized repairs, confined-space work or unrelated plumbing work are outside the cleaning scope unless separately agreed.
06
Changes, cancellation and rescheduling
Tell us as early as possible if the schedule or scope changes. Charges may apply after technician dispatch, completed inspection or committed resources. Refund questions are handled under our Refund & Cancellation Policy.
07
Service completion and concerns
Where possible, the customer or authorized representative should review completion and notify the team promptly of any visible concern. Cleaning does not repair damaged tanks, pipes, waterproofing, structural defects or pre-existing contamination sources unless those services are separately confirmed.
08
Reasonable limitations
E-Online is not responsible for delay or inability to perform caused by unsafe conditions, inaccessible tanks, incorrect customer information, utility failure, weather, traffic, third-party action or other circumstances outside reasonable control. Nothing in these terms excludes a responsibility that cannot lawfully be excluded.
09
Updates and contact
We may update these terms to reflect changes in services or business practices. The version displayed when a booking is confirmed should be read with the booking confirmation and quotation.
Need clarification? Contact our team before confirming your booking if any part of the service scope, access requirement, price or these terms is unclear.